PocketLab no longer Syncing

I was using a student's egg drop contraption with the PocketLab inside of it to measure the acceleration of the object as it fell from the top of a table about 10ft up.  When it hit the classroom floor it unsynced from my Chromebook and was not able to sync it up and was only getting a red flash every few seconds. I tried removing the battery and putting it back in by still only got a red flash. Any help would be appreciated.   

Original Post

Hi Andrew, 

Sorry you are experiencing this issue. That does seem odd. We haven't seen this type of failure before. Do you have other PocketLabs that you can test with the Chromebook or do you just have one? 

We can go ahead and send you a replacement unit. We'll provide a label and package to mail the defective unit back so we can take a look at it. If you email me at contact@thepocketlab.com with the best shipping address I can get one in the mail today. 

Thanks so much, 

Robby

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