Stopped working

Hi, 

Thanks so much for question. Sorry you are experiencing some technical issues. 

Most likely during the fall the battery dislodged. If you take a small screw driver and remove the back plate you should be able to reinstall the battery by popping it back in to the holder. Test it out before putting the back plate back on. 

When you remove the back plate, if you notice that the battery was not dislodged, try removing the battery and then re-installing it. This will do a hard reset of the device and it should start working. 

Let me know if neither of those suggestions work and we will troubleshoot further. 

Thanks so much for your question and your support of PocketLab! 



-Robby 

Add Reply

×
×
×
×