Unable to Pair with Chrome Book

I was initially able to pair a Pocket Lab with a Chrome book.  I then unpaired it and tried to pair again.  The green light flashes every three seconds indicating that the sensor has paired but the display on the Chrome book shows that it is still waiting to pair.  I am not able to click past this pairing screen.  What can I do?  I restarted the app and the Chrome book but it still shows the same.

Original Post

Hi, 

Sorry you are experiencing these pairing issues. I'll help you troubleshoot. 

Do you know the model of Chromebook you are using? Also, do you know if you're using the latest update of the PocketLab Chromebook app? To find out, go to the Chromebook app store and search for PocketLab. It should then tell you in the store if you need to update.

I would also say to try turning the Bluetooth on the Chromebook off and then back on again before pairing. 

Thanks so much, 
Robby

There are a few problems I seem to be encountering.

The pocket lab sensor flashed a periodic green light but the app in unresponsive.  Still waiting to pair.

All the pocket labs show the same exact name when choosing to pair.  I have 11 different ones.  How do they differentiate?

Where I click on the device to pair with, it asks for a passkey.  Is there one?

 

Thank you.

Hi, 

Thanks for getting back to me, this helps a lot. In terms of the passkey and the names of the PocketLabs all being the same, are you trying to pair in the PocketLab app or in the Bluetooth settings? 

Make sure you are trying to pair in the PocketLab app and not in the Bluetooth settings. The app should then automatically pair with whichever PocketLab is closest and filter out other PocketLabs that are farther away. In the app, there is also an option to create a custom name for the PocketLab. 

If you tried to pair it in the Bluetooth settings, there is also the possibility that it did pair in the Bluetooth settings and because of that won't pair in the app itself. Try turning the PocketLab off, turning the Bluetooth off and then back on, opening the PocketLab app, and then turning the PocketLab on when the PocketLab app screen says "Place PocketLab Here to Pair." Then either bring the PocketLab close so it automatically connects, or click the text that pops up asking if you want to pair with that PocketLab. If that doesn't work, let me know. 



Thanks so much, 

Robby

I would like to know how and if this was resolved.  I am having the same problem with my brand new Pocketlabs disconnecting from our Chromebooks and also pairing to a Chromebook that is farther away than the one the students are trying to pair to.  Our Chromebooks are running version 56.0.2924.110

Lin posted:

I would like to know how and if this was resolved.  I am having the same problem with my brand new Pocketlabs disconnecting from our Chromebooks and also pairing to a Chromebook that is farther away than the one the students are trying to pair to.  Our Chromebooks are running version 56.0.2924.110

Hi Lin, 

Sorry you are experiencing these pairing issues. Can I ask what model Chromebooks you are using? 

Are you having the same issue where the Chromebook is asking for a passkey to pair? Or are you able to connect, but then the connection is dropping? 

For connecting to the wrong PocketLab, the app should try to automatically connect to the PocketLab with the greatest signal strength, which should be the closest PocketLab. I would recommend having students turn the open the PocketLab app and place the PocketLab close to the Chromebook as it is trying to pair. You can also click on the "List" button in the connection screen. This will list all the PocketLabs in order of signal strength. You can then have the students hold the PocketLab close, give the list a second to rearrange itself by signal strength and then click on the PocketLab listed first to pair. 

In terms of the PocketLab names, this can be a little tricky. Each PocketLab has a unique serial number. When the name of the PocketLab is listed, the larger number on top is the same for every PocketLab, however, just underneath is a smaller number that is unique to that PocketLab. Some teachers will write down the last few digits of that serial number on a sticker on the PocketLab. You can also re-name a PocketLab, like "Group 1" for example, but that name is saved to the Chromebook, not the PocketLab, so it won't show up as "Group 1" on other Chromebooks. 

Let me know if that helps! 

Thanks so much, 

Robby

Add Reply

×
×
×
×